Customer Service Representative
$20 - $22 per hour
Food & Beverage @ The Plex provides three restaurants and a bar for our customers and guests: Flights Restaurant, Sushi Confidential, Pizza at the Plex by Bibos. We are currently hiring for full or part time Customer Service Representative for our Beer Wall in our Food & Beverage area.
Schedule: Must be able to work different shifts, including holidays, nights and weekends. Must be able to work overtime as required.
- Escort all patrons to their desired location within the facility.
- Create an inviting and relaxed atmosphere in the facility by adjusting the music and lighting.
- Answer all phone calls.
- Make recommendations you genuinely feel your guests will enjoy, including but not limited to food & beverage and onsite activities.
- Monitor and observe guest’s experience to ensure they are satisfied and respond promptly and courteously to correct any problems.
- Thank guests for their visit and invite them to return.
Food & Beverage:
- Maintain the cleanliness and sanitization of the restaurant, tap wall desk, and entire facility.
- Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or stocking and cleaning bathroom.
- Remove dishes and glasses from tables or counters and take them to kitchen for cleaning.
- Clean and sanitize tables or counters after guests have finished dining.
- Minimum of 3 year experience in bartending strongly preferred.
- Previous experience in the restaurant or hospitality industry required.
- Previous experience and ability to handle money and proficiency in operating a point-of-sale system
- Basic understanding of beer, wine, and spirits.
- Ability to maintain a high degree of professionalism when interacting with guests and dealing with guest complaints
- Must be 21 years of age or older, or in accordance with state law.
Essential Physical Requirements:
- Able to write, speak, read, hear and see
- Standing for prolonged periods
- Walking, kneeling, bending
- Lifting and carrying (up to 50 lbs.)
- Equipment / function set-up and take-down